Blog

Cloud Based Computing…Why it’s the way to go

Recently, Perfect Practice, along with many other companies and firms in the Southeast had to face an impending disaster. Hurricane Irma struck the state of Florida and caused wide spread physical damage to homes and businesses and millions of power outages. What happened to the businesses who kept their data in an onsite server? Did they lose all of their data? Possibly. If they did not have a cloud based backup, it is very possible that they will now face the daunting task of rebuilding not only their physical location (or finding another place to go), but also trying to [...]

Attorneys and Vacations…Can the two Co-Exist?

One of the most difficult things about being a lawyer in a busy law firm, or even possibly more so, a solo practitioner, is there always seems that there is work to be done. In order to not completely burn out, maintain balance between your personal and professional life, and save your sanity, it is very important that you “step away” for a little from time to time. But how do you, as an attorney with a desk covered in cases (and I know this is definitely a good thing in most cases) and phones ringing off their hooks supposed [...]

What Happened to the “Personal Touch”?

I’m sure you have experienced it. You call to speak to a customer support representative and it’s virtually IMPOSSIBLE to get a human being on the line. “Press 1 for..., press 2 for….” By the time you’ve gotten through the endless list of prompts you are screaming into the phone, “JUST GET ME TO A REPRESENTATIVE!!” What happened to the “personal touch”? It seems to have gone by the wayside. What companies must realize is that customers and clients WANT this personal touch. A survey by Genesys asked more than 9,000 consumers about what mattered to them most when dealing [...]